Frequently Asked Questions
1. How can I contact you?
Our Business Office Hours are Monday through Friday, 10am to 5pm.
You can reach us by phone or text at (770) 569-0534 or by email at HelloGorgeousYouBoutique@Gmail.com
You can also use our "Let's Chat!" box in the bottom right corner to get in touch with us as well.
2. Is the physical store open?
We made the decision to close our physical location at the beginning of 2021, and bring our store entirely online! We offer local delivery and front porch pickup to the Chamblee 30341 area. We also offer nationwide shipping as well!
3. What is your refund policy?
As a general rule, we do NOT allow refunds of items at this time due to the pandemic, but under very specific circumstances we may grant a refund request.
Refunds are up to the discretion of Hello Gorgeous Boutique, and in the event we approve a refund, shipping costs are not included. There is also a 5% restocking fee deducted from the refund as well. Please kindly message us with photographs of the packaging, shipping container, and item, as well as your order number and Buyer name. Refunds will not include cost of shipping to customers or return shipping, only the cost of the item(s). Items must be returned undamaged, unworn, and in new condition.
The reason we do this is because we are a Small Business. Unlike Amazon, or other large companies, we cannot allow refunds as they are not sustainable for us. We very much appreciate your business, and as they say, every time you place an order with us, we do a little happy dance!
4. You approved me for a refund. What's next?
Approved refunds will take 5 to 10 Business Days to process through your bank. This does not include weekends. We appreciate and thank you for your patience!
5. I need a cool gift for someone but I have no idea what to get them! Can you help me?
You've come to the right place!
Have a look at our Gift Guide here where we have organized a list of suggestions of all the cool stuff we carry into different categories. If you're still stumped, or just want a more personal shopping experience, feel free to reach out to us and we can help give you some ideas for what to shop for. You can message us in our "Let's Chat!" box in the bottom right corner.
6. My shipping order says "Preshipment", what does this mean?
When a tracking number is created, it often can stay in "preshipment" until it is scanned by the post office. We typically give all customers their tracking number as soon as the label is created so that it can easily be organized on our end as having been packaged up and on the way to being dropped off with the post office.
Due to current circumstances with the postal service, it is not unheard of for tracking numbers to update on a delay, which is beyond our control.
7. Do you offer International shipping?
We are excited to announce that we are now offering International shipping to the UK and Canada! We hope to expand to more areas soon too.
International Shipping Policy: Any customs fees or VAT charges are up to the customer to pay. Should the customer refuse to pay any customs fees or otherwise that are due and the order is sent back to us, if no contact is made within 1 week of return, we will refund the amount of purchase not including shipping. If you would like us to attempt to resend your package, you must pay another shipping fee that will be invoiced to you.